outcome
TASKPOOL APP
The Taskpool app allows caregivers to help each other by sharing certain tasks such as going grocery shopping, picking up medications, and more. Additionally, it serves to connect them to a community of individuals that are in a similar situation.
In this storyboard, we see that Ashley, overwhelmed with her duties, forgot to pick up her father's medications. She opens her Taskpool app and creates a new task. Meanwhile, another caregiver who is at the pharmacy sees her task and picks up the medications.
TakeawayS
Design research is a highly iterative process that requires equal parts planning and improvisation. A good discussion guide can be a helpful tool, but nothing can replace genuine human conversation.
What people say and what people do are not always in alignment and it's important to pay attention to both. It's helpful to make connections, but some of the most valuable insights come from a place of disconnect.
A note on power
As design researchers, we have the power to cause harm. Throughout this project, we had to ask that people relieve traumas purely for our own educational benefit. The process was highly extractive and inherently deprioritized the safety and needs of our participants. In the future, I hope to make sure the power I hold is used to serve the communities with which I am engaging, rather than my own interests.